Frequently Asked Questions
Orders
How do I place an order?
Add your items to the cart, go to checkout and follow the payment steps. You will receive a confirmation email straight away.
Can I change or cancel my order?
Contact us at contact@privera.store as soon as possible. If your order has not shipped yet, we will do our best to update it.
I did not receive a confirmation email.
Check your spam folder. If nothing is there, email us with the name used at checkout.
Shipping
How much does shipping cost?
Shipping is free on all orders over €60. Below that, the cost is calculated at checkout.
How long does delivery take?
We prepare your parcel within 1 to 2 business days. Delivery time then depends on your destination and is shown at checkout.
How do I track my parcel?
You receive a tracking number by email as soon as your order ships. See Track My Order.
Returns & Exchanges
Can I return an item?
Yes. You have 14 days from delivery to request a return. Items must be unworn, unwashed and in their original condition with tags attached.
How do I request a return?
Email contact@privera.store with your order number and the item concerned. We will send you the instructions.
When will I be refunded?
Once your return is received and checked, your refund is issued to the original payment method within 14 days.
Sizing
How do I choose my size?
Each product page lists the available sizes and, where relevant, detailed measurements. If you are between two sizes or unsure, email us — we will advise you personally.
Payment
Is payment secure?
Yes. All transactions are encrypted and processed through a certified, fully secure payment system. Your banking details are never stored by PRIVERA.
Do you have a welcome offer?
Yes — enjoy 10% off your first order with the code FIRSTORDER10.
Still Have a Question?
Email us at contact@privera.store — we reply within 24 hours, 7 days a week.